Company/Staff Training

bill-gatesBill Gates is synonymous with success and his words are worth remembering:

“If you give people tools and they use their natural ability and their curiosity, they will develop things in ways that will surprise you very much beyond what you might have expected.”

 

I found the Assertiveness Skills Workshop to be very informative and useful. With the relaxed atmosphere in the interesting course material and the role playing, I found that my attention stayed focused throughout the day. Philippa was professional and very knowledgeable as well as friendly and funny. I  feel that I’ve come away with a valuable set of tools to help me become a more assertive and confident person, not only at work but in my personal life too! Abbi Head - New Directions

 Training staff gives them:

  • A sense of belonging
  • Loyalty to the Company
  • Professionalism
  • Efficiency

 

 

And it gives you, the Company:

  • Professionalism
  • Efficiency
  • Knowledgeable staff
  • Motivated and happy staff
  • Efficient utilisation of time
  • Happier customers and HIGHER PROFIT MARGINS

 

Clients

  • Solihull College
  • UTC Aerospace
  • Solihull MBC
  • CCSS
  • New Directions 

 

"I feel every aspect of Customer Service was covered and Philippa kept everyone interested and awake!
Certainly not boring but very informative" J. Diskin SMBC

solihull trainingHigher standards and efficiency make a Company more attractive to prospective clients/customers. Your training course would be individually designed to suit your Company needs. The programme would be priced by the day rather than by the delegate (which can prove very cost effective) and can be in-house or at an agreed venue. Full evaluation would be carried out afterwards to ensure the training is effective. Areas that could be covered in training:

  •  Exceptional Customer service
  •  Communications (verbal, face-to-face, written)
  • Assertiveness
  • Time Management
  • Writing Minutes
  • Personal Effectiveness
  •  Leadership and management skills (including motivation)
  • Influencing & Negotiation Skills

Why not give me a call on 07900 555788 to discuss your Company’s training needs. Remember, during times of austerity, low morale and motivation are hard to avoid;  this is when you need knowledgeable, loyal, motivated staff to pull you through! Training achieves this.